Return Policy

We want you to be completely satisfied with your Resin Cleanse products. If for any reason you are not, we offer a hassle-free return process within 60 days of your purchase. Please review the following information to ensure a smooth return experience.

Eligibility

You can return your Resin Cleanse Starter Kit, Resin Cleanse Cleaning Pods, or Refill Pouches within 60 days of purchase for a full refund, excluding the return shipping cost. To be eligible for a return, your item must be returned to us with all components that were initially shipped to you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned or exchanged item.

Initiating a Return

To initiate a return, please follow these simple steps:

Email our dedicated customer support team at support@resincleanse.com or call us at (734) 412-8477. Our team is available to assist you from 9am to 5pm EST daily.
Provide your order number and the reason for your return. We value your feedback and would appreciate any details that can help us improve our products and services.
Our customer support team will guide you through the return process, providing you with instructions and addressing any questions or concerns you may have.
Package the items securely, ensuring they are well-protected during transit.

Return Shipping

Please note that return shipping costs are the responsibility of the customer. We recommend using a reputable shipping service with tracking capabilities to ensure the safe delivery of your return. Upon receiving your return, we will inspect the items to verify their condition.

Refund Process

Once we have received and inspected your returned items, we will process your refund to the original payment method used for the purchase. Please allow a reasonable amount of time for the refund to be reflected in your account.

Contact Us

If you have any further questions, concerns, or require additional assistance regarding the return process, please do not hesitate to reach out to our dedicated customer support team. We are here to help.

Email: support@resincleanse.com Phone: (734) 412-8477 Operating hours: 9am-5pm EST, daily.